Raptor Pro Troubleshooting Playbook

Troubleshoot in Order

Use a consistent order so students do not chase the wrong problem: connection, preview, exposure, markers, tracking, calibration, then processing.

Common Fixes

• No scanner detected: check USB 3 connection, power, camera permissions, and firmware notes.
• No preview: check computer requirements, power adapter, camera access, and adapter quality.
• Not enough markers: add random markers in the weak zone and check exposure.
• Sparse surface: adjust distance, exposure, brightness, angle, or surface prep.
• Calibration failure: save the error code, screenshot, and software logs.
• Bad mesh: go back to cloud cleanup or alignment instead of over-repairing the mesh.

Support Package

• Raptor Pro model and serial number.
• CrealityScan version and firmware version.
• Operating system and computer specs.
• Screenshots, logs, and exact reproduction steps.

Reference Material

• Scanner connection troubleshooting
• Calibration guide
• Raptor Pro download center